Customer Services (CUSTOMER SERVICE - GENERAL)

(Staff)
Agensi Pekerjaan BGC Group (Malaysia) Sdn. Bhd.
MYR 8,200 - 8,800
​Suite 19-02, Level 19, G Tower, 199 Jalan Tun Razak, 50400 Kuala Lumpur.
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email). Professionally handle high volume of inquiries from clients and customers. You will be accountable for meeting individual (KPIs) and team goals. Understand and deliver business strategies and improve customer services through the execution of self-service. Continuously identify work process improvements. Communicate to Team Leaders and (or) Manager. Perform office-based administrative duties whenever required. Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times. Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
REQUIREMENT

We are looking for individuals that have an excellent command of spoken and written Japanese & English. · Native speakers · JLPT N1 qualifiers Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. Willing to work in shift rotations (am/pm shift), any 9 hours from 8:00am-9:00pm Malaysia time. Able to work on public holidays and weekends.

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://www.bgcmalaysia.com/

20-50

Formal

English

Manajemen Sumber Daya Manusia

60321819500

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan ​Suite 19-02, Level 19, G Tower, 199 Jalan Tun Razak, 50400 Kuala Lumpur.