IT Operations & Admin Assistant Mavenside Consulting Pte Ltd Singapore (Singapore)

Perform routine monitoring and resolve basic issues according to Standard Operating Procedures (SOPs) Follow through the escalation process as necessary Track and manage all incidents to closure within Service Level Agreements (SLAs) Provide administrative support to ensure smooth day-to-day operations Perform data management and documentation duties to ensure accuracy of records Generate and prepare reports Source for viable vendors and request for quotations Liaise with internal and external stakeholders on projects to ensure timely delivery Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking Design and implement automation solutions Support ad-hoc duties and projects as assigned

sekitar 4 hari lalu

IT Techincal & Support Specialist PT. Centrin Afatec Jakarta Pusat (Jakarta)

Install & configure application and associated interface Responsible for managing onsite project timeline for the installation Conduct training of the applications to the users Be familiar with and adhere to the overall installation standards and procedure. Proactively work with the software principal to ensure service level requirement are exceeded. Participate in quality assurance of new product, new version release software when required, hence always fully equipped with product knowledge and updates at all times Submit timely and accurate project status and other required reporting via current communication method.

sekitar 2 hari lalu

Support Executive (IT) PT. Innoark Servis Internasional Bandung (Jawa Barat)

Provide 1st / 2nd level of helpdesk support to our international clients via phone, chats, or emails in a timely and professional manner. Ensure incidents are logged and updated in the Zendesk ticketing system. Monitor all ticket statuses in Zendesk and ensure issues are followed through and closed satisfactorily. Build a good rapport with clients. Learn and achieve a good understanding of product features. Diagnose and resolve technical problems, escalate complex issues to appropriate teams when necessary. Guide customers through troubleshooting steps and provide clear and concise instructions. Document customer interactions, technical solutions, and troubleshooting steps. Collaborate with cross-functional teams, including Engineering and Product Management, to resolve technical issues and improve product functionality. Perform testing tasks based on Use Case scenarios. Work in Batam/Bandung office No hybrid/remote/WFH options

sekitar 2 hari lalu

IT Staff I Can Read Jakarta Utara (Jakarta)

Maintain and administer computer networks and related environments. Conduct disaster recovery operations and data backups as required. Implement network security measures to safeguard data, software, and hardware. Diagnose and resolve hardware, software, and network issues. Replace faulty network hardware components as necessary. Configure and monitor virus protection software and email applications. Monitor network performance and make adjustments as needed. Collaborate with network users to address system issues. Operate master consoles to monitor network and system performance. Coordinate network access and usage. Design, configure, and test networking and operating system software.

sekitar 6 hari lalu

L2 Technical Support SDWAN PT. Digital Aplikasi Solusi Jakarta Selatan (Jakarta)

Experience and understand SDWAN Technologies such Cisco, Velocloud, Fortinet, Versa, Meraki Resolve and troubleshoot SDWAN for medium and high complex issue. Support for Network and SDWAN hardware replacement (staging, Reactivation) Coordinate with other operation team to resolve incident issue. Create and maintain technical documentation, e.g. Network topology, Root Cause Analysis, Detail Implementation Plan

sekitar 6 hari lalu

IT Support PT. Indocare Citrapasific Jakarta Barat (Jakarta)

Menyediakan Hardware dan Software yang dibutuhkan untuk infrastruktur perusahaan Melakukan pemasangan Hardware & Software yang dibutuhkan agar infrastruktur siap untuk digunakan oleh user Melakukan pemeliharaan infrastruktur agar dapat berjalan dan dipergunakan dengan baik dengan melakukan cek secara berkala Melakukan pengelolaan asset IT dengan mencatat seluruh pergerakan asset IT yang ada Memberikan layanan terbaik dalam penyediaan ataupun perbaikan infrastruktur seluruh user

sekitar 6 hari lalu

IT Helpdesk PT. Voffice Jakarta Selatan (Jakarta)

1. Memberikan dukungan teknis kepada Klien perusahaan pada khususnya, dan kepada Karyawan pada umumnya, untuk kendala teknis perangkat keras dan perangkat lunak pada laptop atau PC, masalah jaringan pada laptop atau PC 2. Menanggapi dan mencari solusi dari permasalahan secara cepat dan efektif melalui telepon, email, WhatsApp dan/atau bentuk komunikasi lainnya yang diterima dari karyawan, dan dari pelanggan perusahaan pada khususnya. 3. Memandu pengguna atau memberikan instruksi jarak jauh terkait langkah-langkah yang dapat dimengerti pengguna terkait dengan perbaikan atau solusi untuk kendala teknis yang dialami. 4. Memastikan perangkat keras dan perangkat lunak pada laptop atau PC terus beroperasi dengan baik dengan melakukan pemeliharaan rutin dan/atau pembaharuan sistem. 5. Menyusun laporan terkait dengan tren masalah yang sering muncul dan memberikan rekomendasi untuk perbaikan dan/atau perkembangan sistem.

sekitar 6 hari lalu

IT Tehnician Jakarta Barat (Jakarta)

Instalasi security camera. Trouble shooting masalah IT di site baik hardware maupun software. Trouble shooting masalah network.

sekitar 6 hari lalu

IT Service Desk Officer OTO Group Jakarta (Jakarta)

Melakukan troubleshooting, eskalasi, monitoring, review serta reporting secara berkala terhadap seluruh gangguan dan permintaan layanan IT.

sekitar 1 minggu lalu

IT Support PT. Ameya Livingstyle Indonesia Yogyakarta (Yogyakarta)

sekitar 2 minggu lalu