Customer Service PUMA Dubai (Dubai)

Creation of Sales Orders & Delivery Notes Preparing implementation reports Generating reports from SAP Revision of discounts and payment terms, if any Moving of delivery dates Preparing Pro-forma invoices Maintaining records for LPO Handle UPS invoices Invoicing DN’s once packed in SAP

sekitar 1 tahun lalu

Customer Service The Emirates Group Dubai (Dubai)

To handle a broad range of customer contacts, namely inquiries/complaints via telephone, e-mail for the dnata outsource Contact Centre business. To provide excellent customer service to existing as well as new third party accounts and therefore further strengthen and grow the outsourcing business. Job Outline: - Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer. Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met. - Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity - Achieve or surpass a call quality target on a weekly and monthly basis. This will involve having calls monitored by a Quality Officer / Team Leader to ensure a high level of customer service is achieved and maintained. - Ensure accuracy when completing third party account related call logs and customer case logs for all calls received. - Ensure knowledge is up to date and accurate on all aspects of each accounts products/service. Subject matters include but are not limited to revise standard operating procedures, new products and promotional campaigns. In order to maintain quality service provision for all accounts. - Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers

sekitar 1 tahun lalu

Customer Service Officer KOS International Limited Hong Kong (Hong Kong)

Handle customer inquiries, resolve & escalate feedback appropriately Provide excellent customer services and maintain good relationship with the customers Complete customer requests within a designated time frame Maintain accurate records on all inquiries & customer feedback cases

sekitar 1 tahun lalu

Customer Care Specialist SEEK Asia Manila (Luzon)

Assess customer requests through an online communication platform and escalate as needed Follow up on customers’ requirements through an online communication platform Coordinate and complete customer recruitment advertising content with clients and customers in other countries Check the contents of the advertisement, ensuring it does not have any discriminative or sensitive content Style or format requirements and resolve customer requests or queries via email Check accuracy and quality of information in ad postings based on Seek Asia guidelines Comply with relevant process flow Ensure compliance to agreed country SLAs Ensure advertising content accuracy

sekitar 1 tahun lalu

Customer Service The Emirates Group Dubai (Dubai)

To handle a broad range of customer contacts, namely inquiries/complaints via telephone, e-mail for the dnata outsource Contact Centre business. To provide excellent customer service to existing as well as new third party accounts and therefore further strengthen and grow the outsourcing business. Job Outline: - Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer. Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met. - Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity - Achieve or surpass a call quality target on a weekly and monthly basis. This will involve having calls monitored by a Quality Officer / Team Leader to ensure a high level of customer service is achieved and maintained. - Ensure accuracy when completing third party account related call logs and customer case logs for all calls received. - Ensure knowledge is up to date and accurate on all aspects of each accounts products/service. Subject matters include but are not limited to revise standard operating procedures, new products and promotional campaigns. In order to maintain quality service provision for all accounts. - Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers

sekitar 1 tahun lalu

Customer Service The Emirates Group Dubai (Dubai)

To handle a broad range of customer contacts, namely inquiries/complaints via telephone, e-mail for the dnata outsource Contact Centre business. To provide excellent customer service to existing as well as new third party accounts and therefore further strengthen and grow the outsourcing business. Job Outline: - Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer. Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met. - Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity - Achieve or surpass a call quality target on a weekly and monthly basis. This will involve having calls monitored by a Quality Officer / Team Leader to ensure a high level of customer service is achieved and maintained. - Ensure accuracy when completing third party account related call logs and customer case logs for all calls received. - Ensure knowledge is up to date and accurate on all aspects of each accounts products/service. Subject matters include but are not limited to revise standard operating procedures, new products and promotional campaigns. In order to maintain quality service provision for all accounts. - Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers

sekitar 1 tahun lalu

Customer Service Officer KOS International Limited Hong Kong (Hong Kong)

Provide excellent customer service to visitors Work closely with internal and external parties across the area of service provisioning, fault management, resolution Handle customer complaints, inquiries and feedback Provide recommendations to facilitate customer experience and drive for improvement on service standards and company image at the same time to convert sales/business growth Conduct regular service reviews with clients to promote efficiency, look for service improvements and seek further business opportunities

sekitar 1 tahun lalu

Customer Service JPMorgan Chase Manila (Luzon)

As a Customer Service Specialist, you will be responsible for providing outstanding service to our customers by giving timely resolutions to their queries. You will correspond with our customers through inbound or outbound calls regarding transactions on their accounts such as payments, loans, charges, interest rates, rewards, and other issues.

sekitar 1 tahun lalu

Customer Service The Emirates Group Dubai (Dubai)

To handle a broad range of customer contacts, namely inquiries/complaints via telephone, e-mail for the dnata outsource Contact Centre business. To provide excellent customer service to existing as well as new third party accounts and therefore further strengthen and grow the outsourcing business. Job Outline: - Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer. Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met. - Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity - Achieve or surpass a call quality target on a weekly and monthly basis. This will involve having calls monitored by a Quality Officer / Team Leader to ensure a high level of customer service is achieved and maintained. - Ensure accuracy when completing third party account related call logs and customer case logs for all calls received. - Ensure knowledge is up to date and accurate on all aspects of each accounts products/service. Subject matters include but are not limited to revise standard operating procedures, new products and promotional campaigns. In order to maintain quality service provision for all accounts. - Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers

sekitar 1 tahun lalu

Customer Service JPMorgan Chase Manila (Luzon)

• Excellent English communication skills • Have an intrinsic passion to deliver first-class customer service. • Team Player and Brand Advocate

sekitar 2 tahun lalu