Ensure daily orders are accurately reflected in systems, reconciled, and shipped from Zuellig in a timely manner to avoid service level penalties and customer out of stock situations Distribute daily report for Sales Field Representatives in order to help grow the business Handle many types of inquiries including sales order tracking, in stock questions, as well as invoice processing for Roche`s direct customers. Analyze situations, investigate problems & determine solutions. Cooperate with Zuellig in all customer service related topics, and solve pro-actively issues to ensure a positive customer experience Manage new product launch process from customer perspective, gather and monitor all required documentation to ensure product set up through delivery of initial order for direct customers Manage backorders for all accounts, and expedite shipments where necessary to avoid failure to supply penalties Process RGA’s (return goods authorization) for damaged and refused products and handle discount reconciliation Interact with Supply chain team regarding customer orders and inventory levels to be able to manage efficiently any site changes Liaison between Roche`s direct customers and Accounts Receivable as well as Pricing and Tender team for any pricing and deduction related issues Process and monitor PSP orders as well as receipt verification Work closely with Regulatory and Quality Assurance Team in terms of customer complaints, deviations, returns, and recalls. Approve and verify any additional service charges from Zuellig Submit e-invoicing data as well as NHI pricing survey data Safety reporting compliance：Ensure 100% of safety reports received are forwarded to Drug Safety Department within one business day of receipt. Who we are At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

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