Technical Support (TECHNICAL SUPPORT)

(Staff)
Geniebook
3 Ang Mo Kio Street 62, #05-29/30 Link@AMK, Singapore 569139
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Actively update, maintain and monitor all aspects of computer usage and troubleshooting. Act as the initial point of contact for all computers and systems from clients or other employees. Maintain a working log detailing all required system updates, as well as the date of completion. Complete detailed reports listing requests for technical assistance and steps taken to resolve them. Coordinate and report all the technical problems from client or employees to developer team. Investigate and resolve application-related issues reported by users through tickets, emails, or other communication channels. Utilize diagnostic tools and methodologies to identify root causes and implement effective solutions promptly. Monitor the performance and availability of applications related systems to ensure optimal operation.
REQUIREMENT

Able to speak in English actively (both writing and speaking) Able to relocate to Surabaya A bachelor's degree in computer science or related technology field is preferred. 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services. Knowledge of a company' s products and services. Good knowledge and have experiences in writing query (SQL). Have knowledge with Jira will be an advantage. Experience with remote desktop applications and help desk software. Professional written and interpersonal skills are essential. Extensive experience working with different operating systems including Windows and Mac OS. Accept constructive criticism and customer feedback regarding their experience with software or IT services. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Comfortable to work as a team in international environment.

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Surabaya

GAMBARAN PERUSAHAAN

-

https://geniebook.com/

100-250

Formal

Indonesian

Komputer/TI

6569099598

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 3 Ang Mo Kio Street 62, #05-29/30 Link@AMK, Singapore 569139