Technical Support Associate (TECHNICAL SUPPORT)

(Staff)
Sykes Philippines
Synergis IT Center 4th Floor F Cabahug St, Mabolo Cebu City, Philippines, 6000
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provides first line technical and warranty support through phone, email and chat. Handles post from Social Media from time to time. Accepts inbound/outbound email/calls and inbound chat. Engages with customers via community forums (communities) and Web Posts (Website support tickets) via cases. Utilizes laboratory resources to walkthrough customers and verify symptoms Ensure required information is entered ISVC pertaining to customer problems or requests Complete logging of contacts/transactions encountered Individual case management and Issue management based on client agreement Escalates technical or non-technical problems that are unable to be resolved on the spot of L2 Flags up personal training requirements to TL/L2 Have adequate product knowledge Provide the good service to customer
REQUIREMENT

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent. Required skill(s): Hardware Troubleshooting, Technical Support, Good Communication Skills. At least 1 yer related working experience as Technical Support Agent in BPO Industry 2 Full-Time positions available. Temporary work from home set-up. Day shift 8AM to 5PM with Saturday and Sunday off

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

-

http://www.sykes.com/philippines/

250-500

Formal

English

Manajemen Sumber Daya Manusia

6328178781

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Synergis IT Center 4th Floor F Cabahug St, Mabolo Cebu City, Philippines, 6000