IT Helpdesk Engineer (IT SUPPORT/HELPDESK)

(Staff)
PT. Shopee Internasional Indonesia
Wisma 77 Tower 2, Jalan Letjen. S. Parman, Slipi, Daerah Khusus Ibukota Jakarta, Indonesia
Jakarta - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements Troubleshoot and resolve application issues, maintain and update technical support documentation Handle asset management, maintain inventory, and liaise with vendors Manage IT infrastructure, system monitoring, and reports Implement and monitor office IT security and antivirus Other duties include performing first level troubleshooting and support for scheduled server backups
REQUIREMENT

Diploma or degree in Computer Sciences, Information Technology or a related field preferred. Minimum 3 years of relevant experience operating in a similar role In-depth knowledge of computer hardware, software, and OS (Windows and macOS) Hands-on experience in Windows server administration and basic knowledge in Linux server administration Understanding of TCP/IP, IP address, and LAN Technology including switching and routing fundamentals Professional Qualification - Microsoft Certified/CCNA is a plus Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller, and access points is a plus Competent at documenting standard/applications operating procedures Ability to cover after-office hours and weekend support if there are any infrastructure issues Initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment Has passion for technology and wants to make a difference with technology solutions Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Yogyakarta

GAMBARAN PERUSAHAAN

-

https://shopee.co.id/

250-500

Casual(T-shirt)

Indonesian

Komputer/TI

02139500300

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Wisma 77 Tower 2, Jalan Letjen. S. Parman, Slipi, Daerah Khusus Ibukota Jakarta, Indonesia